Job Description
Join our dynamic team at Baltimore City Services as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our diverse community. This direct-hire opportunity offers flexible scheduling and competitive compensation in the heart of Baltimore. If you thrive in fast-paced environments and value meaningful customer interactions, apply today and become part of our mission to elevate service excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately while maintaining secure handling of sensitive information
- Resolve customer concerns efficiently using established protocols and creative solutions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed case histories in CRM systems
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or retail experience
- Exceptional verbal and written communication skills
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to work flexible hours including weekends and evenings
- Strong problem-solving and conflict resolution abilities
- Valid Maryland driver's license (if applicable to role duties)