Job Description
Are you ready to jumpstart your career today?
Apex Solutions Group is seeking dedicated Customer Service Representatives to join our high-performing team in New York City. We are offering a $1,000 sign-on bonus for qualified candidates ready to start immediately.
We pride ourselves on a modern, supportive culture where your growth matters. Whether you are looking for a steady full-time career or a dynamic role with immediate availability, we have the opportunity for you.
Why Join Us?
- Immediate Start: We hire fast to get you working immediately.
- Competitive Pay: Earn between $22.00 - $28.00/hour based on experience.
- Sign-On Bonus: Receive a $1,000 bonus upon successful completion of your probationary period.
- Modern Benefits: Health, dental, and vision insurance options.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve customer issues and complaints efficiently, ensuring a positive experience and high retention rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and update account information in real-time.
- Identify and escalate complex issues to team leads or management when necessary.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Collaborate with the sales and technical teams to improve service protocols.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we welcome entry-level candidates with a strong work ethic.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to type at least 40 words per minute.
- Must be available to work flexible shifts, including evenings and weekends.
- Ability to pass a background check and drug screening.