Job Description
Join our dynamic team at Baltimore Connect Solutions and kickstart your career with an exciting part-time opportunity! We're seeking enthusiastic Customer Service Specialists to deliver exceptional client experiences while earning competitive hourly pay plus a generous $1,500 sign-on bonus. Perfect for students, career-changers, or those seeking flexible hours in a supportive environment.
Why Choose Us?
- Immediate start with paid training
- Flexible scheduling including evenings/weekends
- Growth opportunities into full-time roles
- Modern downtown Baltimore office with transit access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with first-call resolution focus
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work 20-30 hours/week with flexible availability
- Positive attitude and problem-solving mindset
- Baltimore area residency required