Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist! We're urgently seeking energetic professionals to deliver exceptional client experiences in our Charlotte headquarters. This flexible opportunity offers competitive pay, modern work environment, and direct hire potential for top performers. Ideal for students, career changers, or those seeking work-life balance.
Why Choose Us? • Paid training • Health benefits eligibility • Growth opportunities • Collaborative culture • Free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools with 95% first-contact resolution rate
- Process transactions and maintain accurate customer records
- Collaborate with sales team to upsell premium services
- Meet/exceed weekly performance KPIs (CSAT, response time)
- Participate in bi-weekly team training sessions
- Document client feedback for process improvements
Qualifications
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible hours including weekends
- High school diploma or equivalent required
- Proven problem-solving abilities
- Valid North Carolina driver's license (if field visits required)
- Pass background check and drug screening