Job Description
Join our dynamic team immediately! We're urgently hiring motivated Part-Time Customer Support Specialists in Raleigh, NC with an attractive sign-on bonus. This role offers flexible hours (20-25 hrs/week) and the opportunity to work with cutting-edge technology while making a direct impact on customer satisfaction. Perfect for students, career-changers, or those seeking supplemental income.
Why Apply Today?
• Immediate start opportunity
• $1,500 sign-on bonus (paid after 30 days)
• Comprehensive paid training
• Hybrid work option (3 days onsite/2 remote)
• Career advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions in CRM system with precision and detail
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and promote product features
- Participate in weekly performance improvement sessions
- Maintain 95% customer satisfaction score
- Adhere strictly to data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in tech environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge
- Valid US work authorization