Job Description
We're urgently hiring for multiple Customer Service Representative positions in El Paso! Join our dynamic team and make an immediate impact. This is a full-time role with competitive compensation and growth opportunities. As a key customer advocate, you'll resolve inquiries, build relationships, and drive satisfaction. Perfect for bilingual candidates (English/Spanish) with a passion for service. Apply today and start your career journey with us!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities and promote relevant products/services
- Participate in continuous training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills in English and Spanish
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced setting with minimal supervision
- High school diploma; associate's degree preferred
- Experience in BPO or call center operations highly valued