Job Description
Start your new career tomorrow! CityStaff Solutions is urgently hiring part-time Customer Service Specialists for immediate openings in Philadelphia. Perfect for students, career changers, or those seeking flexible schedules. Enjoy competitive pay, comprehensive training, and a supportive team environment. Join our mission to deliver exceptional customer experiences while advancing your professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using company protocols and resources
- Update customer records in CRM systems with accurate information
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or related experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work evenings and weekends (25-30 hours/week)
- Problem-solving mindset with attention to detail
- Reliable transportation to our Philadelphia location
- Immediate availability to start within 48 hours