Job Description
Urgent Hiring: Direct Hire Part-Time Position in Chicago! Urban Retail Solutions is seeking a dynamic Customer Service Specialist to join our vibrant team. This is a fantastic opportunity for motivated individuals seeking flexible hours while making a meaningful impact. As a key customer touchpoint, you'll drive satisfaction through exceptional service. Apply today to secure your spot in this high-demand role!
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing and product issues efficiently using CRM tools
- Process orders and maintain accurate transaction records
- Collaborate with sales team to upsell relevant products
- Document customer feedback and escalate complex cases
- Support seasonal inventory audits during peak hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail/tech
- Proficiency with Salesforce or Zendesk platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic math skills for transaction processing
- Positive attitude under pressure