Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte, NC. This urgent direct hire opportunity offers flexible scheduling and competitive compensation. We're seeking energetic professionals to deliver exceptional support to our growing client base. Enjoy a modern work environment with growth potential and comprehensive training. Apply today to start your career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Process transactions and assist with order management
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance metrics and service improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational abilities
- Positive attitude with a customer-first mindset
- Basic knowledge of retail or service industry operations