Job Description
Immediate Hire Opportunity in Sacramento! Urban Retail Solutions is urgently seeking energetic Part-Time Customer Service Specialists to join our dynamic team. We're expanding our support operations and need dedicated professionals to deliver exceptional customer experiences. This role offers flexible scheduling and competitive compensation with potential for rapid advancement.
As a key member of our customer-facing team, you'll handle inquiries, resolve issues, and ensure client satisfaction through our omnichannel platforms. We provide comprehensive training and a supportive environment perfect for career growth.
Start your part-time career journey today with a company that values your contribution!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, shipping, and product-related issues with empathy and accuracy
- Process orders, returns, and exchanges while maintaining quality standards
- Document interactions in CRM systems and report trends to management
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics for resolution time and customer satisfaction
- Assist with inventory management and store operations as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6 months+ customer service experience in retail or call center
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Valid California driver's license if location requires travel