Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional experiences to our clients in the beautiful coastal city of Virginia Beach. This flexible role offers competitive pay and opportunities for growth in a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to improve service protocols
- Contribute to a positive team culture through daily engagement
- Meet performance metrics for response time and satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible hours including weekends
- Basic computer literacy and typing skills
- Positive attitude and collaborative spirit