Job Description
We are looking for a dedicated Part-Time Customer Service Representative to join our dynamic team in Nashville, TN. If you are seeking a flexible schedule and the ability to start tomorrow, this is the perfect opportunity for you.
As a vital member of our support team, you will provide exceptional service to our clients while managing inquiries efficiently. We value reliability, positive attitude, and a strong work ethic.
Why Join Us?
- Immediate Hiring: Start working as soon as you complete the application.
- Flexible Hours: Part-time positions designed to fit your lifestyle.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: Potential for full-time advancement.
Responsibilities
- Handle inbound and outbound customer calls and emails with professionalism and speed.
- Resolve customer inquiries and complaints in a timely and accurate manner.
- Update customer records and information in the CRM database.
- Assist in processing orders, returns, and exchanges.
- Collaborate with the sales and logistics team to ensure customer satisfaction.
- Identify and escalate complex issues to the senior management team.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong typing speed and accuracy.
- Ability to work independently and manage time effectively.
- Must be available to work a flexible schedule, including weekends and evenings.