Job Description
Join our dynamic team at NexusConnect Solutions as a Part-Time Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our tech clients in San Jose. This flexible role offers competitive pay, rapid onboarding, and the opportunity to grow your career while maintaining work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical support issues for enterprise software clients
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction score
- Participate in weekly product training sessions
- Support weekend shifts as needed (Sat/Sun)
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication skills in English
- Ability to type 45+ WPM
- Flexible availability (including weekends)
- Basic technical troubleshooting knowledge
- Valid US work authorization
- Immediate availability to start