Job Description
We are urgently hiring for motivated Part-Time Customer Service Associates to join our growing team in New York. If you are looking for a flexible schedule and a chance to make an immediate impact, this is the perfect opportunity for you.
At Nashville Logistics NY, we pride ourselves on delivering top-tier service to our clients. As a part-time team member, you will handle essential communication tasks, ensuring our customers feel valued and supported. We offer a modern work environment with competitive pay and a supportive culture.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist customers with product information, order tracking, and account troubleshooting.
- Process returns, exchanges, and refunds accurately and efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the sales and logistics team to ensure seamless operations.
- Identify opportunities to upsell products and improve customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not mandatory for enthusiastic candidates.
- Strong verbal and written communication skills in English.
- Proficiency with computers and basic software applications (MS Office, Google Suite).
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available to work flexible shifts, including evenings and weekends.