Job Description
Are you seeking a part-time job in New York that offers immediate hiring and a direct pathway to employment? NY Connect Solutions is seeking a dynamic Customer Service Associate to join our growing team in Manhattan.
We pride ourselves on providing exceptional support to our diverse clientele. This is a fantastic opportunity for individuals looking for local employment with flexible scheduling and a supportive, modern work environment.
Why Join Us?
- Direct Hire Opportunity: No temp agencies—apply directly for a permanent position.
- Flexible Hours: Part-time schedules designed to fit your lifestyle.
- Competitive Pay: $18 - $22/hr based on experience.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and live chat messages with professionalism and empathy.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure high satisfaction.
- Process Transactions: Accurately enter orders, update databases, and maintain customer records.
- Product Knowledge: Stay up-to-date on company products and services to provide informed assistance.
- Team Collaboration: Work closely with other team members to meet daily operational goals.
- Feedback Reporting: Communicate common customer feedback to management to improve services.
Qualifications
- High School Diploma: Minimum requirement; Associate’s degree preferred.
- Communication Skills: Excellent verbal and written English proficiency.
- Computer Literacy: Proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk).
- Local Availability: Must reside in or near New York, NY for easy commuting.
- Reliability: Punctual, organized, and able to work part-time shifts (evenings/weekends optional).
- Problem Solving: Ability to think on your feet and de-escalate situations calmly.