Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Detroit's thriving business landscape! We're urgently seeking motivated individuals to deliver exceptional customer experiences while growing with us. Enjoy competitive hourly pay, comprehensive training, and a supportive environment focused on your professional development. Apply now to become part of Detroit's future!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to address escalated concerns
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Detroit office