Job Description
Are you looking for an immediate opportunity to join a dynamic team? Apex Digital Solutions is currently hiring a dedicated Night Shift Technical Support Specialist to ensure our clients receive top-tier assistance 24/7.
As part of our night operations, you will play a critical role in maintaining system integrity and resolving technical issues while our engineering teams rest. We are looking for a proactive problem solver who thrives in a quiet environment and enjoys the flexibility of evening hours.
Why Apply?
- Immediate Start: Begin working tomorrow if qualified.
- Night Shift Premium: Earn an additional $2-$4/hour compared to day shifts.
- Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
Responsibilities
- Monitor and manage incoming technical support tickets and requests during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues for remote and on-site users.
- Perform routine system backups, patch management, and security audits.
- Escalate complex issues to the on-call senior team and provide detailed logs.
- Maintain accurate documentation of all technical interactions in our ticketing system.
- Ensure 100% uptime and quick response times for critical services.
Qualifications
- Minimum of 2 years of experience in technical support, IT helpdesk, or customer service.
- Proven ability to work rotating night shifts (10 PM - 6 AM or similar).
- Strong troubleshooting skills for Windows, macOS, and Android/iOS devices.
- Excellent written and verbal communication skills.
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Reliable internet connection and quiet workspace required.