Job Description
Are you an elite troubleshooter ready for an immediate start? Apex Systems is seeking a dedicated Night Shift Technical Support Specialist to join our dynamic team in New York. This is a Direct Hire opportunity with a competitive salary and a culture that values performance and immediate impact.
We are looking for a resourceful professional who thrives in a 24/7 environment and can deliver top-tier technical assistance when the sun goes down. If you are ready to accelerate your career with a market leader, apply today.
Responsibilities
- Provide expert-level technical support and troubleshooting for complex hardware and software issues via phone, email, and remote desktop.
- Monitor and manage incoming tickets in the Service Desk queue, prioritizing critical incidents for immediate resolution.
- Collaborate with cross-functional teams, including Engineering and Network Operations, to escalate and resolve high-level technical problems.
- Maintain accurate and up-to-date documentation for all resolved incidents and known errors.
- Ensure 100% adherence to SLAs (Service Level Agreements) during the night shift cycle.
- Conduct remote diagnostics and software installations for internal clients and external partners.
Qualifications
- Minimum of 3-5 years of experience in IT Support, Help Desk, or Technical Customer Service.
- Strong understanding of Windows operating systems (10/11), Active Directory, and Office 365.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Ability to work independently and maintain high productivity levels during off-hours.