Job Description
Are you a tech-savvy problem solver looking for a night shift opportunity? We are hiring now for a Technical Support Specialist to join our elite 24/7 operations team in Denver, CO. As a leader in the technology sector, we value precision, dedication, and customer-centric solutions.
Joining our night shift team comes with unique benefits, including a generous sign-on bonus (up to $2,000) and a quieter work environment that allows for deep focus and higher productivity. If you thrive in a fast-paced setting and want to advance your career in IT support, this is the perfect role for you.
Why Join Us?
- Premium Pay: Night shift differential included in the base rate.
- Sign-On Bonus: Immediate bonus for qualified candidates.
- Growth Opportunities: Clear path to Tier 2 and Management roles.
Responsibilities
- Manage and resolve incoming technical support tickets via the ticketing system (Zendesk/ServiceNow) with a focus on first-call resolution.
- Troubleshoot and diagnose hardware and software issues for end-users, including desktops, laptops, printers, and network connectivity.
- Provide remote and on-site technical assistance to clients during evening and night hours.
- Document all technical interactions, resolutions, and follow-up actions in the knowledge base.
- Collaborate with the day shift team to ensure seamless handovers and continuous service delivery.
- Identify trends in technical issues and suggest process improvements to enhance the user experience.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT, Computer Science, or related field is a plus).
- Minimum of 1-2 years of professional experience in IT support, help desk, or customer service.
- Strong working knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Mandatory: Must be available to work a rotating night shift schedule (e.g., 6:00 PM – 2:00 AM or 10:00 PM – 6:00 AM).
- Ability to work independently and make sound technical decisions with minimal supervision during the night hours.