Job Description
Are you a tech-savvy problem solver ready to join a top-tier team? We are urgently seeking a dedicated Night Shift Technical Support Specialist to support our client-facing operations in Chicago, Illinois. In this role, you will be the bridge between our clients and our technical infrastructure, ensuring seamless service delivery 24/7.
Join us and enjoy a competitive salary, comprehensive benefits, and a culture that values your expertise. If you are looking for a stable, high-impact role with immediate opportunities for growth, apply today.
Responsibilities
- Provide high-quality technical support to end-users via phone, email, and chat during night shifts.
- Troubleshoot hardware and software issues, escalating complex tickets to Tier 2 teams when necessary.
- Document all technical issues, resolutions, and customer interactions in our CRM system.
- Collaborate with the development team to identify recurring issues and suggest process improvements.
- Maintain a deep knowledge base of our products and service protocols.
Qualifications
- Minimum of 2 years of experience in technical support or customer service.
- Availability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong troubleshooting skills with Windows, macOS, and mobile devices.
- Excellent verbal and written communication skills.
- High school diploma or equivalent; Associate degree preferred.