Job Description
We are urgently hiring a Night Shift Technical Support Specialist to join our growing team in Portland, OR. If you thrive in a quiet environment and want to start your career in tech with competitive pay, this is the role for you.
Why You Should Apply:
- Immediate Start: Join us today with a quick hiring process.
- Night Shift Premium: Earn $18.00 - $24.00 per hour.
- Work-Life Balance: Enjoy a predictable schedule with no rush hour traffic.
About the Role:
As a Night Shift Specialist, you will provide critical technical assistance to clients, ensuring seamless operations while the rest of the world sleeps.
Responsibilities
- Monitor and respond to incoming technical support tickets via chat and email.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all support interactions and resolutions in the ticketing system.
- Collaborate with day-shift teams to ensure continuity of service.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required.
- 1+ years of experience in technical support or customer service.
- Strong problem-solving skills and ability to work independently.
- Excellent written and verbal communication skills.
- Reliable transportation (shifts run late into the night).