Job Description
Are you looking for a rewarding career with a competitive sign-on bonus and a flexible night shift schedule in San Francisco, CA? Apex Global Support is seeking a dedicated Technical Support Specialist to join our elite team. We offer a dynamic environment where your skills are valued, and your work-life balance is prioritized.
As a key member of our support team, you will handle high-volume technical inquiries, ensuring our clients receive top-tier service 24/7.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat during night-shift operations.
- Diagnose and resolve complex hardware and software issues for enterprise clients.
- Maintain accurate and detailed records of all support tickets and resolutions in the CRM system.
- Collaborate with the engineering and product teams to escalate and document recurring bugs.
- Ensure 100% customer satisfaction by adhering to SLA (Service Level Agreement) standards.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical customer service.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts simply.
- Proven ability to work independently and manage time effectively during night shifts.
- Reliable internet connection and a quiet home office environment.