Job Description
Are you a tech-savvy problem solver looking for a stable night shift opportunity in Omaha, NE? Omaha Tech Solutions is seeking a dedicated IT Support Specialist to join our 24/7 operations team. We are hiring now and offer a competitive salary, comprehensive benefits, and a shift premium.
In this role, you will serve as the first point of contact for our internal employees during the evening hours, ensuring minimal downtime and maximum productivity. If you have a passion for technology and enjoy working independently in a fast-paced environment, we want to hear from you.
Why Join Us?
- Shift Premium: Earn an additional $2.00/hour for working nights.
- Benefits: Full medical, dental, and vision coverage starting day one.
- Career Growth: Clear path to SysAdmin and Network Engineering roles.
- Modern Environment: Work with the latest hardware and software stacks.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Perform remote troubleshooting and on-site repairs for workstations, printers, and peripherals.
- Manage password resets, account access, and security protocols for night-shift staff.
- Monitor system health and alert the on-call team to critical incidents.
- Assist in the deployment of new hardware and software updates during scheduled windows.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT support, helpdesk, or technical customer service.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote access tools (TeamViewer, LogMeIn) and ticketing systems (ServiceNow, JIRA).
- Ability to work independently and handle multiple inquiries simultaneously.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM).