Job Description
Are you a high-energy professional looking for a night shift opportunity? Apex Tech Solutions is currently hiring for a Night Shift Customer Support Specialist in Detroit, MI. We are looking for individuals who want to start working tomorrow and excel in a dynamic environment.
As a key member of our support team, you will play a crucial role in ensuring our clients have a seamless experience. We provide a modern, tech-forward work environment with top-tier benefits.
Responsibilities
- Handle high-volume inbound and outbound customer calls during the night shift hours.
- Diagnose and troubleshoot technical issues to provide immediate resolutions.
- Maintain accurate, up-to-date records of all interactions in our CRM database.
- Escalate complex issues to senior leadership when necessary.
- Document customer feedback to help improve our products and services.
- Adhere to all company security protocols and quality assurance metrics.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or technical support is preferred.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.