Job Description
We are looking for an eager Junior Technical Support Specialist to join our rapidly growing team in Fort Worth, TX. If you are passionate about technology and want to launch your career in a high-demand field, this is the perfect opportunity for you. We offer an immediate start, comprehensive training, and a clear path for advancement.
As a key member of our IT department, you will be the first point of contact for our clients, ensuring they have the technical support they need to succeed. We pride ourselves on a collaborative culture where every team member’s contribution is valued.
Why Join Us?
- Immediate hiring for the right candidate.
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance from day one.
- Modern office environment in the heart of Fort Worth.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to computers, printers, and network connectivity for internal staff and external clients.
- Ticket Management: Log and track incoming support requests using our ticketing system, ensuring timely resolution and follow-up.
- Client Support: Provide clear, patient, and professional guidance to users via phone, email, and in-person.
- System Maintenance: Assist in the deployment of new hardware, software installations, and updates.
- Documentation: Maintain accurate records of technical issues and resolutions to improve our support processes.
- Team Collaboration: Work closely with senior IT staff to learn best practices and escalate complex issues when necessary.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Technical Skills: Basic knowledge of Windows operating systems, Microsoft Office Suite, and web browsers.
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot common technical problems.
- Work Ethic: Self-motivated, detail-oriented, and able to work well in a fast-paced team environment.
- Availability: Willingness to work occasional overtime or weekends during peak periods.