Job Description
Welcome to TechFlow Solutions, a leading innovator in the regional technology sector. We are currently seeking motivated, entry-level professionals to join our dynamic IT support team in Wichita, KS. If you are looking to kickstart your career in Information Technology and want to work in a collaborative environment, we want to hear from you.
As a Junior IT Support Specialist, you will play a crucial role in maintaining our internal systems and ensuring our employees have the technical tools they need to succeed. We offer comprehensive training, a clear career progression path, and a culture that values continuous learning.
Responsibilities
- Tier 1 Technical Support: Provide exceptional customer service by troubleshooting hardware, software, and network issues via phone and ticketing systems.
- Hardware Management: Assist in the deployment, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
- Software Administration: Install, update, and patch operating systems and business applications for end-users.
- Network Assistance: Support basic network connectivity and resolve local area network (LAN) issues.
- Documentation: Maintain accurate records of technical issues, resolutions, and asset inventory in our management systems.
- Onboarding Support: Help new employees set up their workstations and provide orientation on internal IT policies.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Experience: No prior professional experience required; however, personal experience building computers or configuring operating systems is highly valued.
- Technical Skills: Basic understanding of Windows and macOS operating systems, web browsers, and email clients.
- Soft Skills: Strong problem-solving abilities, excellent communication skills, and a patient, customer-centric attitude.
- Availability: Must be available to work full-time, Monday through Friday, with occasional on-call rotation.
- Driver’s License: Valid driver’s license is preferred for onsite hardware troubleshooting.