Job Description
Are you looking to kickstart your career in the tech industry? Apex Digital Solutions is currently hiring a Junior IT Support Specialist for a direct hire position in Milwaukee, WI. We are passionate about fostering talent and provide comprehensive training for individuals eager to grow their technical skills.
As a Junior IT Support Specialist, you will be the first point of contact for our employees, helping them navigate technical challenges and ensuring our office infrastructure runs smoothly. This is a fantastic opportunity for recent graduates or career changers with a strong willingness to learn.
Why Join Us?
- Direct Hire opportunity (No contract work)
- Competitive salary and benefits package
- Professional development and mentorship programs
- Collaborative and innovative work environment
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues to ensure business continuity.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Maintain accurate records of all IT issues, resolutions, and support tickets in the helpdesk system.
- Conduct regular system checks and perform basic network administration tasks.
- Assist in the deployment of new hardware and software updates across the organization.
- Collaborate with senior IT staff to implement best practices and improve service delivery.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic knowledge of computer hardware and operating systems (Windows and Mac).
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (we support certification training).
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Reliable transportation for occasional onsite support needs.