Job Description
Are you ready to launch your career in technology?
We are looking for a dedicated IT Support Specialist to join our dynamic team in San Antonio. If you thrive in a fast-paced environment and want to start tomorrow, this is your chance to make an immediate impact.
At Apex Tech Solutions, we pride ourselves on delivering top-tier technical support to our clients. As a local leader in the industry, we value reliability, technical expertise, and a customer-first mindset.
Why Join Us?
- Immediate Start: Begin your journey with us as early as tomorrow.
- Competitive Pay: Earn between $22.00 and $32.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a collaborative, state-of-the-art office in the heart of San Antonio.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Assist end-users with desktop support, including installation, configuration, and maintenance of peripherals.
- Respond to incoming help desk tickets via email, phone, and in-person within SLA guidelines.
- Perform routine system updates, patch management, and security scans.
- Maintain accurate documentation of all support tickets and resolutions.
- Collaborate with the IT team to implement new technologies and improve workflow efficiency.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-3 years of experience in IT support, help desk, or a similar technical role.
- Familiarity with Windows 10/11, Active Directory, and basic networking concepts.
- Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to lift and move computer equipment (up to 50 lbs) as needed.
- Must be available to work flexible hours, including some evenings and weekends.