Job Description
Are you ready to launch your career in the fast-paced world of data and technology?
InnovateTech Solutions is seeking a motivated Junior Data Analyst / Customer Success Specialist to join our growing team in the heart of Indianapolis. We are looking for candidates who are eager to learn, analytical thinkers, and passionate about delivering exceptional customer experiences.
As an entry-level professional, you will work closely with senior analysts to interpret data trends, support our client base, and contribute to our strategic growth initiatives. We offer comprehensive training, a supportive culture, and a clear path for advancement.
Why Join Us?
- Competitive salary and benefits package.
- Paid training and mentorship programs.
- Open work environment in downtown Indianapolis.
InnovateTech Solutions is seeking a motivated Junior Data Analyst / Customer Success Specialist to join our growing team in the heart of Indianapolis. We are looking for candidates who are eager to learn, analytical thinkers, and passionate about delivering exceptional customer experiences.
As an entry-level professional, you will work closely with senior analysts to interpret data trends, support our client base, and contribute to our strategic growth initiatives. We offer comprehensive training, a supportive culture, and a clear path for advancement.
Why Join Us?
- Competitive salary and benefits package.
- Paid training and mentorship programs.
- Open work environment in downtown Indianapolis.
Responsibilities
- Assist in the collection and cleaning of large datasets to ensure accuracy and integrity.
- Monitor customer feedback and usage metrics to identify trends and areas for improvement.
- Prepare regular reports and presentations for management to support decision-making processes.
- Provide tier-1 technical support and guidance to new and existing clients via phone and email.
- Collaborate with the sales team to understand client needs and identify upsell opportunities.
- Maintain accurate records in CRM software and internal databases.
Qualifications
- Bachelor’s degree in Business, Information Technology, Marketing, or a related field (or equivalent work experience).
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP) and familiarity with SQL or Tableau is a plus.
- Strong attention to detail and excellent problem-solving skills.
- Excellent written and verbal communication abilities.
- A positive attitude and a willingness to learn new technologies.