Job Description
Join our dynamic team at InnovateKC Solutions and make an immediate impact in Kansas City's thriving tech scene! We're urgently hiring passionate IT professionals to start tomorrow and help us deliver cutting-edge solutions to local businesses. Enjoy competitive benefits, flexible scheduling, and opportunities for rapid career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor system performance and resolve incidents SLA
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of IT support experience in fast-paced environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to prioritize tasks under pressure