Job Description
Join our dynamic team at Nexus Global Solutions and kickstart your career immediately! We're seeking a passionate Tech Support Specialist to resolve complex IT challenges for our Seattle-based clients. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise makes an impact. Don't wait—apply today and start working tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Provide exceptional remote and on-site technical support to enterprise clients
- Document incidents and solutions using our ticketing system
- Collaborate with cross-functional teams to implement infrastructure upgrades
- Conduct system audits and optimize performance metrics
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years in technical support with Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Experience with Azure cloud services and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Ability to work flexible hours including weekends