Job Description
Join our dynamic team at TechFlow Solutions as a Weekend Shift Technical Support Specialist! We're urgently hiring motivated professionals to provide exceptional technical support during weekend shifts in our San Jose headquarters. This direct hire opportunity offers competitive compensation, career growth, and the chance to work with cutting-edge technology in a collaborative environment. If you thrive in fast-paced settings and possess strong problem-solving skills, apply now to become a key part of our 24/7 support infrastructure.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during weekend shifts
- Diagnose and resolve complex network, server, and workstation problems
- Document incidents and solutions using ticketing systems (Jira, ServiceNow)
- Collaborate with cross-functional teams to ensure seamless service delivery
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on IT best practices and security protocols
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 3+ years of technical support experience with weekend shift availability
- Proficiency in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent
- Strong troubleshooting skills with network diagnostics tools
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks under pressure
- Experience with ITSM tools and service level agreements
- Bachelor's degree in IT or related field preferred