Job Description
Ready to launch your career immediately? InnovateTech Solutions is seeking a Tech Support Specialist in Arlington, VA to join our dynamic team. We're offering a competitive salary, a $5,000 sign-on bonus, and the chance to work with cutting-edge technology. Don't miss this urgent opportunity to make an impact!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Install and configure network systems and peripheral devices
- Document incidents and solutions using ticketing systems
- Collaborate with cross-functional teams to resolve complex problems
- Train end-users on new technologies and best practices
- Monitor system performance and implement security protocols
Qualifications
- 2+ years of IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and cloud platforms
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work flexible hours including weekends