Job Description
We are seeking a dedicated Part-Time Customer Service Specialist to join our rapidly growing team in Fort Worth, Texas. This is a Direct Hire position, offering stability, growth potential, and competitive benefits from day one.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on a collaborative work environment and are looking for individuals who are passionate about delivering excellence.
Responsibilities
- Handle inbound and outbound customer calls with a focus on quality, speed, and accuracy.
- Resolve complex issues by collaborating effectively with internal departments.
- Document all customer interactions, feedback, and account changes accurately in our CRM system.
- Provide product and service information to assist customers in making informed decisions.
- Process returns, exchanges, and refunds in strict accordance with company policy.
- Identify opportunities to upsell products and enhance the customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is highly preferred.
- Strong verbal communication and active listening skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency with Microsoft Office Suite and computer systems.
- Must be reliable, punctual, and detail-oriented.