Job Description
Immediate Hire Opportunity: Join TechSolutions Inc. as an IT Support Specialist in Richmond, VA. We're seeking a dynamic professional to join our direct-hire team and deliver exceptional technical support. This is your chance to start immediately in a role with growth potential and competitive compensation. Apply today to secure your spot!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain IT infrastructure including servers and workstations
- Monitor system performance and implement security protocols
- Collaborate with cross-functional teams to resolve complex technical challenges
- Document IT processes and maintain accurate asset inventories
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and manage multiple priorities