Job Description
Join Fort Worth Solutions Group immediately as a Customer Service Specialist! We're expanding our dynamic team and need dedicated professionals to start tomorrow. This urgent opportunity offers competitive compensation, flexible scheduling, and rapid career growth in Fort Worth's thriving business district. If you're a motivated individual ready to make an impact, apply now!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain customer databases with accurate information
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Excellent communication skills (written/verbal) and active listening abilities
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Ability to work flexible shifts including evenings/weekends if required
- High school diploma or equivalent; college degree preferred
- Valid Texas driver's license (if local travel needed)