Job Description
Launch your career with an industry leader! Apex Solutions Group is seeking motivated Entry-Level Customer Service Specialists to join our dynamic Jacksonville team. This direct hire position offers immediate start dates and comprehensive training. We're looking for energetic professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Join our collaborative culture where growth opportunities are abundant and your contributions make a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently using CRM systems
- Document customer interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training to maintain comprehensive knowledge
- Identify upsell opportunities and cross-reference customer needs with solutions
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1-2 years of customer service experience in a BPO or retail environment
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings and weekends
- Must pass background check and pre-employment drug screening