Job Description
Join our dynamic team immediately with a $5,000 sign-on bonus! We're urgently seeking motivated Customer Service Specialists in Jacksonville, FL to deliver exceptional client experiences. This is your chance to launch your career with a forward-thinking company offering rapid advancement opportunities and competitive benefits.
As a key member of our support team, you'll resolve inquiries efficiently while maintaining our industry-leading satisfaction standards. Enjoy flexible scheduling, comprehensive training, and a collaborative environment that values your contributions.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95%+ customer satisfaction metrics
- Document interactions and update customer profiles
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to work rotating weekend shifts
- Valid Florida driver's license
- Pass background check and drug screening