Job Description
Join Nexus Solutions Group in Oklahoma City and start your career tomorrow! We're seeking a dynamic Customer Service Representative to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This is your chance to make an immediate impact in a role designed for quick onboarding and rapid growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics for resolution times
- Proactively identify opportunities for service improvement
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends