Job Description
Start your career immediately with Nexus Solutions Inc. in Oklahoma City! We're urgently seeking a passionate Customer Service Specialist to join our dynamic team. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to make a real impact. If you're a natural problem-solver with excellent communication skills, apply today and begin your professional journey tomorrow!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve complex issues using CRM systems and company protocols
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Maintain accurate customer records and documentation
- Identify opportunities for process improvements and customer retention
- Meet/exceed performance metrics including resolution rates and CSAT scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including evenings/weekends if needed
- Must be available for immediate hire and pass background check