Job Description
Join our award-winning team in Long Beach with immediate openings for Customer Service Specialists! We're seeking energetic professionals to deliver exceptional experiences while launching your career in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and on-the-job training starting immediately. Apply today and start working within 48 hours!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and knowledge base resources
- Process orders, returns, and service requests accurately
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions and maintain detailed case notes
- Meet/exceed performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening