Job Description
We're urgently hiring a Customer Service Specialist for immediate placement in our Phoenix office! Join our dynamic team and start your career today. This is a full-time, on-site role with competitive compensation and growth opportunities. Don't miss this chance to join one of Arizona's fastest-growing tech companies – apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex billing and technical issues using CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Document all interactions accurately in Salesforce
Qualifications
- 1-2 years of customer service experience required
- Proficiency with Salesforce and Zendesk platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent (degree preferred)