Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist and start your career tomorrow! GlobalTech Solutions Inc. is seeking motivated individuals to deliver exceptional support to our diverse client base across Boston, MA and North Carolina. This immediate hire opportunity offers comprehensive training, career growth paths, and a collaborative work environment. Perfect for recent graduates or career changers looking to launch their professional journey.
Why Join Us?
- Same-day onboarding available
- Competitive hourly pay + performance bonuses
- 100% paid training and certification programs
- Health benefits after 60 days
- Hybrid work options post-training
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing training programs
- Support North Carolina and Boston-based clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Problem-solving mindset and attention to detail
- Reliable transportation for hybrid role
- Must be available for immediate start