Job Description
We're urgently hiring a Customer Service Specialist to join our dynamic team in Dallas, TX! This is an immediate full-time opportunity with competitive compensation and comprehensive benefits. As a key player in our client success department, you'll resolve inquiries, build client relationships, and drive retention. If you're a proactive communicator ready to make an immediate impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer communications across phone, email, and chat channels
- Resolve complex client issues with empathy and efficiency while meeting SLAs
- Document interactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Identify process improvement opportunities and implement solutions
- Contribute to team goals through upselling and retention strategies
Qualifications
- Minimum 2 years of customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Strong typing speed (60+ WPM) and multitasking abilities
- Experience working in remote/hybrid team structures
- Ability to adapt quickly to changing priorities
- High school diploma or equivalent required