Job Description
Are you ready to launch a successful career without the need for prior experience? Apex Digital Solutions is currently recruiting Customer Support Representatives in New York. We are offering a generous Sign-On Bonus for qualified candidates and provide complete training to help you excel in your new role.
We value enthusiasm and a strong work ethic. Join our growing team and enjoy a stable, full-time position with excellent benefits. This is an ideal opportunity for individuals looking to enter the workforce or transition into a corporate environment.
Responsibilities
- Handle Customer Inquiries: Professionally respond to incoming calls, emails, and chats to resolve customer issues efficiently.
- Provide Product Support: Educate customers on our services and troubleshoot technical problems using our knowledge base.
- Update Records: Log all interactions accurately in the CRM system to maintain up-to-date customer profiles.
- Collaborate with Teams: Work with sales and technical teams to ensure a seamless customer experience.
- Meet KPIs: Achieve daily and monthly performance metrics regarding response time and customer satisfaction.
Qualifications
- High School Diploma: A high school diploma or GED is required.
- Communication Skills: Strong verbal and written communication abilities are essential.
- Computer Proficiency: Basic computer skills and internet navigation are required.
- Reliability: Ability to commit to a full-time schedule (40 hours/week).
- Experience: No prior experience is required – we provide all the training you need!