Job Description
We are seeking ambitious Entry Level professionals to join our growing team in Albuquerque, NM. This is an urgent hiring opportunity where you can start your career tomorrow. We provide comprehensive training and a supportive environment for individuals looking to advance in the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Resolve basic technical issues and troubleshoot software or hardware problems.
- Process customer orders, returns, and service requests accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members to ensure high customer satisfaction scores.
- Identify opportunities to upsell products or services.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable high-speed internet connection for remote work.
- Willingness to undergo a background check and drug screen.
- Eagerness to learn new technologies and processes quickly.