Job Description
Join our dynamic team at Florida Growth Partners as we rapidly expand our customer service division! We're urgently seeking motivated Entry-Level Customer Service Specialists to deliver exceptional experiences to our growing client base. This is your opportunity to launch a rewarding career in one of Florida's fastest-growing industries with comprehensive training, career advancement pathways, and a supportive team environment.
As a key member of our client success team, you'll be the first point of contact for our valued customers, resolving inquiries with professionalism and enthusiasm. We offer competitive compensation, comprehensive benefits, and a commitment to your professional growth. No prior experience required – we provide all necessary training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues to first-contact resolution
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for call handling time and customer satisfaction
- Identify opportunities to improve customer experience and suggest process enhancements
- Participate in ongoing training programs to develop product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite and CRM systems
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-first mindset
- Willingness to work flexible hours including weekends if needed
- Valid driver's license (for occasional on-site client meetings)