Job Description
Start working immediately! Phoenix Solutions Group is seeking a dynamic Customer Service Representative to join our growing team in Phoenix, AZ. This is a temporary position with potential for permanent placement for exceptional performers. Enjoy competitive pay, flexible scheduling, and a fast-paced environment where your contributions make an immediate impact. No experience necessary—comprehensive training provided!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to escalate complex cases appropriately
- Meet daily performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience or relevant training
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Positive attitude with a service-first mindset
- Valid Arizona driver's license (if field visits required)