Job Description
Join GlobalConnect Solutions in Oklahoma City for an immediate career opportunity! We're seeking passionate Customer Service Representatives to join our award-winning team. Enjoy competitive pay, a $5,000 sign-on bonus, comprehensive benefits, and a dynamic work environment. Start your career journey today with a company that values your growth and well-being.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns efficiently with empathy and professionalism
- Document interactions in CRM systems with accuracy
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- U.S. work authorization required