Job Description
Start your career TODAY with UrgentHire Solutions! We're seeking motivated Customer Service Representatives to join our El Paso team immediately. This urgent opening includes a competitive sign-on bonus for qualified candidates who can start within 48 hours. Enjoy comprehensive training, flexible scheduling, and growth opportunities in a supportive environment. Don't miss this chance to secure your future!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service delivery
- Meet/exceed performance metrics for call volume and resolution time
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) is highly desirable
- Pass background check and drug screening